tag:status.leveleleven.com,2005:/historyLevelEleven Status - Incident History2024-03-28T11:48:02-04:00LevelEleventag:status.leveleleven.com,2005:Incident/166912142023-03-30T21:04:41-04:002023-03-30T21:04:41-04:00Users on a Scorecard without teams unable to see Secondary Metrics<p><small>Mar <var data-var='date'>30</var>, <var data-var='time'>21:04</var> EDT</small><br><strong>Resolved</strong> - The update has been pushed to all customers. If you are still experiencing the issue, please reach out to your CSM or the Support team to let them know.</p><p><small>Mar <var data-var='date'>30</var>, <var data-var='time'>16:42</var> EDT</small><br><strong>Update</strong> - We have an update regarding the issue of the Secondary metrics not showing for users who are not on a team. This has been scheduled to be pushed automatically to customers at 9pm EST tonight (3/30/23). If you are still experiencing the issue after this time, please reach out to your CSM or the Support team to let them know.</p><p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>17:17</var> EDT</small><br><strong>Identified</strong> - This issue has been identified and a resolution is being worked on and we expect an update to be available for customers by 9pm EST on 3/30/23. In the meantime, we have the following workaround: add a team to the Scorecard and add the users to the team and they will be able to see the Secondary Metrics.</p>tag:status.leveleleven.com,2005:Incident/158390762023-01-14T12:00:58-05:002023-01-14T12:00:58-05:00Channel 11 Scheduled Maintenance<p><small>Jan <var data-var='date'>14</var>, <var data-var='time'>12:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>13</var>, <var data-var='time'>22:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>13</var>, <var data-var='time'>16:05</var> EST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance on Channel 11 from 10pm EST Friday Jan-13-2023 through 12pm EST Saturday Jan-14-2023</p>tag:status.leveleleven.com,2005:Incident/69366272021-05-06T12:53:21-04:002021-05-06T12:53:21-04:00Channel 11 Error<p><small>May <var data-var='date'> 6</var>, <var data-var='time'>12:53</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'> 6</var>, <var data-var='time'>11:53</var> EDT</small><br><strong>Investigating</strong> - Our external (AWS) server is down and the team is actively working toward a fix</p>tag:status.leveleleven.com,2005:Incident/45644622020-07-08T13:18:38-04:002020-07-08T13:18:38-04:00Channel 11 issues<p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>13:18</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved. Please reach out to your CSM or gethelp@leveleleven.com if you are still experiencing issues.</p><p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>11:53</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating an issue concerning the ability to log into Channel 11. We will continue to update here as we make progress and resolve the issue.</p>tag:status.leveleleven.com,2005:Incident/31835732019-11-06T09:16:59-05:002019-11-06T09:16:59-05:00Channel 11 issues<p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>09:16</var> EST</small><br><strong>Resolved</strong> - The issues that some customers were experiencing with Channel 11 has been resolved. Regular functionality has been restored.</p><p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>14:25</var> EST</small><br><strong>Investigating</strong> - We have identified that there have been some issues with Channel 11. We are investigating the issue, but some customers may experience some interruptions in service. We will keep you updated as we learn more.</p>tag:status.leveleleven.com,2005:Incident/23749782019-05-21T16:44:36-04:002019-05-21T16:44:36-04:00Channel11 Outage<p><small>May <var data-var='date'>21</var>, <var data-var='time'>16:44</var> EDT</small><br><strong>Resolved</strong> - We have confirmed that the root cause of the service disruption for Channel 11 was that one of our third-party vendors performed an unscheduled maintenance routine that impacted our Channel 11 environment. Now that the maintenance is complete, all systems are operational.</p><p><small>May <var data-var='date'> 8</var>, <var data-var='time'>10:36</var> EDT</small><br><strong>Update</strong> - We have confirmed that the root cause of the service disruption for Channel 11 was that one of our third-party vendors performed an unscheduled maintenance routine that impacted our Channel 11 environment. Now that the maintenance is complete, all systems are operational.<br /><br />We apologize for any inconvenience, please reach out to our support site (gethelp@leveleleven.com) or your CSM if you have any remaining questions.</p><p><small>May <var data-var='date'> 7</var>, <var data-var='time'>17:01</var> EDT</small><br><strong>Update</strong> - Our team has been working throughout the day to determine the root cause of the disruption of service for Channel 11. It has come to our attention that one of our third-party vendors performed an unscheduled maintenance routine that impacted our Channel 11 environment. We will be monitoring the platform throughout the night to make sure that this maintenance routine is the cause, however, we will not be sure until the morning.<br /><br />At this time, we are experiencing only partial disruptions, and anticipate that any remaining issues will be resolved once the maintenance is complete.<br /><br />We apologize for any inconvenience, and will continue to provide updates as they become available.</p><p><small>May <var data-var='date'> 7</var>, <var data-var='time'>08:18</var> EDT</small><br><strong>Investigating</strong> - Channel11 is experiencing issues and we are investigating at this time.</p>tag:status.leveleleven.com,2005:Incident/23880652019-05-21T16:44:07-04:002019-05-21T16:44:07-04:00Scheduled Maintenance - Monday, May 13, 2019<p><small>May <var data-var='date'>21</var>, <var data-var='time'>16:44</var> EDT</small><br><strong>Resolved</strong> - Salesforce was able to resolve their system wide outage affecting access to accounts, contacts, opportunities, and reports. LevelEleven users who had any of those issues due to the Salesforce outage should now be resolved.</p><p><small>May <var data-var='date'>10</var>, <var data-var='time'>15:35</var> EDT</small><br><strong>Identified</strong> - Hello,<br /><br />We are writing to inform you that the hosting provider for our Channel 11 broadcast service will be performing necessary maintenance on all of their hosts on Monday, May 13, 2019. We have taken precautions to minimize the interruption to the services provided, however, you may experience some disruption with Channel 11 sometime during the 24 hour period beginning at 7:00 am EST on Monday, May 13, 2019.<br /><br />Please contact us at support.leveleleven.com if you experience any issues with the scheduled maintenance.<br /><br />We apologize for any inconvenience and we will provide updates once the scheduled maintenance is completed.</p>tag:status.leveleleven.com,2005:Incident/24141862019-05-21T16:42:38-04:002019-05-21T16:42:38-04:00Salesforce System Wide Outage<p><small>May <var data-var='date'>21</var>, <var data-var='time'>16:42</var> EDT</small><br><strong>Resolved</strong> - Salesforce was able to resolve their system wide outage affecting access to accounts, contacts, opportunities, and reports. LevelEleven users who had any of those issues due to the Salesforce outage should now be resolved.</p><p><small>May <var data-var='date'>21</var>, <var data-var='time'>16:41</var> EDT</small><br><strong>Update</strong> - Salesforce was able to resolve their system wide outage affecting access to accounts, contacts, opportunities, and reports. LevelEleven users who had any of those issues due to the Salesforce outage should now be resolved.</p><p><small>May <var data-var='date'>17</var>, <var data-var='time'>11:57</var> EDT</small><br><strong>Identified</strong> - Due to a system-wide Salesforce outage affecting access to accounts, contacts, opportunities, and reports, LevelEleven users may experience some disruption with the platform.</p>tag:status.leveleleven.com,2005:Incident/23617682019-05-01T08:42:58-04:002019-05-01T08:42:58-04:00Timeout Error on Channel11<p><small>May <var data-var='date'> 1</var>, <var data-var='time'>08:42</var> EDT</small><br><strong>Resolved</strong> - Channel11 experienced an issue between the hours a 6 pm EST on Tuesday, April 30, 2019, and was resolved Wednesday, May 1, 2019, at 8:30 am EST.</p>tag:status.leveleleven.com,2005:Incident/22082512019-02-14T20:26:31-05:002019-02-14T20:26:31-05:00Channel 11 Admin Screen<p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>20:26</var> EST</small><br><strong>Resolved</strong> - Channel 11 Admin screen is fully operational. You are now able to access/edit your channels. Thank you for our patience while we worked to resolve this. If you have any questions, please contact support at gethelp@leveleleven.com</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>16:47</var> EST</small><br><strong>Identified</strong> - We have identified a performance issue with Channel 11 that may take 24 hours to resolve. Our expected resolution is 4pm EST on February 15th, 2019. During this time you may expirience being able to login into your Channel 11 account but won't see any Channels available to select / edit. It may look like they disappeared. We have resolved this, but need to wait during this period for it to recycle back through. All Active channels will play as normal, but no edits/ add/ deletes can be made during this time. We appreciate your patience and understanding. If you have any questions, please contact gethelp@leveleleven.com</p>tag:status.leveleleven.com,2005:Incident/19450922018-10-02T16:12:53-04:002018-10-02T16:12:53-04:00Mini Scorecard and Mini Leaderboard<p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>16:12</var> EDT</small><br><strong>Resolved</strong> - The error when clicking into Mini-Scorecard has been resolved. The Mini-Leaderboard constant loading state has also been resolved. If you have any other questions regarding this, please reach out to Gethelp@leveleleven.com. Thank you for your patience while we worked to resolve this.</p>tag:status.leveleleven.com,2005:Incident/18271932018-07-24T10:55:51-04:002018-07-24T10:55:51-04:00Channel11 Displaying White Screen<p><small>Jul <var data-var='date'>24</var>, <var data-var='time'>10:55</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved. Please reload the Channel11 page.</p><p><small>Jul <var data-var='date'>24</var>, <var data-var='time'>08:48</var> EDT</small><br><strong>Identified</strong> - We have identified an issue where channels are not displaying their content. We are working on working on a fix and will deploy to production shortly.</p>tag:status.leveleleven.com,2005:Incident/17394112018-05-22T21:16:34-04:002018-05-22T21:16:34-04:00Channel 11 Database Maintenance<p><small>May <var data-var='date'>22</var>, <var data-var='time'>21:16</var> EDT</small><br><strong>Resolved</strong> - Channell 11 database maintenance is complete.</p><p><small>May <var data-var='date'>22</var>, <var data-var='time'>17:56</var> EDT</small><br><strong>Identified</strong> - A Channel 11 database is currently undergoing maintenance. Some customers may be affected by this. We expect all customers to be restored by 8pm EST.</p>tag:status.leveleleven.com,2005:Incident/13601272017-09-14T16:20:33-04:002017-09-14T16:20:33-04:00Increased Error Rates with Amazon S3 Storage<p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>16:20</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved by Amazon S3 side and Channel 11 is operating normally.</p><p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>15:20</var> EDT</small><br><strong>Investigating</strong> - We are investigating increased error rates related to Amazon S3 storage.</p>tag:status.leveleleven.com,2005:Incident/12275492017-05-05T15:14:54-04:002017-05-05T15:14:54-04:00Channel11 - Partial Outage Alert<p><small>May <var data-var='date'> 5</var>, <var data-var='time'>15:14</var> EDT</small><br><strong>Resolved</strong> - All systems have returned to normal and channels should be functioning normally.</p><p><small>May <var data-var='date'> 5</var>, <var data-var='time'>15:04</var> EDT</small><br><strong>Monitoring</strong> - Latency is returning to normal. We are monitoring the situation closely.</p><p><small>May <var data-var='date'> 5</var>, <var data-var='time'>14:50</var> EDT</small><br><strong>Investigating</strong> - Channel11 is currently experiencing a partial outage. During this time you may have difficulty accessing your Channels. Our engineering team is investigating the issue.</p>